Michael Hartzell, on 9/8/10 9:20 PM
Anyone can serve a slice of cake with a candle. Restaurants should not miss an opportunity to include a celebration whenever possible. A restaurant offering a flaming candle sushi, special writing with sauce over a plate or Panda Bear oranges, this is a restaurant going above and beyond expectations.
Michael Hartzell, on 8/11/10 11:21 AM
Everybody is a critic and if you are a restaurant owner, you have a target on your business. Restaurant review sites are growing and there is more than just Yelp to consider.
Each day can be spent chasing comments on the Internet to protect your restaurant reputation. While this article is not about restaurant reputation management, the long list below may make you nervous enough to look for a solution.
Reminder: When someone makes a comment online, you will not feel it or hear about it anymore than you would in the old days when people would talk. The difference is in the permanance of the comment and the whole world is watching and listening.
Turn the comments and restaurant reviews online into a restaurant marketing opportunity. Instead of waiting for something to happen and wonder "Will it be ok?", be pro-active and influence your destiny.
Michael Hartzell, on 7/22/09 2:40 PM
Tough to believe a little restaurant business in the middle of nowhere could change the world... but it did. Two million people a year visit the little town of Leavenworth, WA each year. No, there is no sandy ocean beaches, there is not one of the wonders of the world. In Eastern Washington, Leavenworth has a population of 2,206, and is located in Washington's Chelan county, about 71.8 miles from Bellevue and 77.9 miles from Seattle. Do the numbers add up? Don't seem to...Does not seem possible.
