Michael Hartzell, on 2/21/13 4:22 PM
Michael Hartzell, on 2/2/13 7:35 PM
A large restaurant company will have a book of rules which is so thick that no one is able to remember page 234 or what is supposed to happen every 89 days on leap years. The restaurateur with one or two locations may not have a rule book which leaves the staff with no direction and no expectations.
