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30+ Years

After thousands of employees, success stories which includes repeatedly doubling sales, restaurant turn-arounds, quintupling sales as a restaurant owner and helping restaurateurs doubles sales, I pass on to you tools and restaurant marketing ideas which have helped many in the restaurant business.

bestsuccessmichaelhartzell

Complimentary 15 minute phone conversation with a restaurant marketing consultant.

Restaurant Marketing Ideas

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Great Restaurant Marketing Idea #211: Stop Advertising & Use Technology.

 

"Whacked out" is what Carola would tell me. Stop advertising? What the heck? The restaurant marketing idea is to stop advertising?

For years I have been a proponent of not advertising but instead create Unique Personal Invitations.

Connecting with individuals based on their interests, needs, wants, lifestyle, geography, passions, pains (and addictions). This is not only possible for restaurants but can save money and increase effectiveness of your marketing dollar.

To simply use the shotgun approach as a small business wastes money. The average American is overwhelmed with advertising and has blocks in place (both mental and gadgets).

Stop advertising. HOW?

Start with Unique Personal Invitations. (if you have read my ebook "10 Magic Marketing Tips" you already have this. :) In my ebook I show how to twist these tools to your advantage. It is free... "10 Magic Marketing Tips" Use the newest technology! Use the power of the database for your "marketing" which turns your advertising into "Unique Personal Invitations". There are several companies which can do this for you. Sales Genie is one such company (I have used for years) and American Clearinghouse is another who has created an online tool to streamline your target marketing. (I love the companies who make how to videos as they have done. I included the how to videos for you below) Before you start your campaign

  • Know your customer
  • Know your community
  • Know what you want to offer the potential customer or past customers to meed their need / want / etc.
  • Use a tool to select who would be the most interested in what you have to offer.
Now you can advertise that senior menu for the over 55 to specific addresses, with their name on the letter, postcard, note, etc. By targeting the needs.... you reduce the need for a "coupon driven" offer. Now you can advertise to those within 2 miles of a grade school and emphasize family events. Yes, services such as this cost money. If you are someone who manages business via checkbook vs. profit & loss or return on investment then you will not want to write the check. If you create budgets and understand how to budget, plan, forecast your cashflow & return on investment for marketing dollars, you will find it less expensive to do target marketing (Unique Personal Invitations) because the return will be higher as you connect with people instead of mailing generic paper to them. Are you using the latest technology to make your invitations? Or do you find it is easier to simply buy advertsing for 10,000 households and treat everyone the same... (hoping for someone to have interest) How about a video or three to help you out? They are short... and will show you the power of the technology. Please know I have used this strategy for years... even before the internet. Yes, I did the hard way but it was worth it as it works.

Video #1 Basic Count for American Clearinghouse Inc

 

Video #2 Counts by Radius for American Clearinghouse Inc

 

Video #3 Advanced Radius Selection American Clearinghouse Inc

American ClearingHouse Inc. offers demographics for direct mailing lists can be selected using the site's freeform mapping tools. Criteria can be narrowed down by state, county, zip code, carrier routes, metropolitan areas, specified radii from a particular address and more. The targeted population group can then be narrowed down, via drop down list, for criteria such as age, birth date, dwelling type, household income, language spoken, relationship status, and even for such things as owners of bank or retail cards and online accessibility. Following selection of the desired criteria, mailing leads can be immediately purchased for download.

Direct Mail is still a powerful tool, especially if you maximize the tools as presented.  I am a customer of Sales Genie and have a testimonial about the power it provides.

Do you use direct mail? Do you order the traditional advertising? Do you get a good return on investment?

Let me know either directly or make a comment below.

Comments

Not to mention that using personal invites utilizes the exclusivity factor which drives demand as people want to be part of the club and feel special. As such, those people are much more willing to pay higher margins for that exclusivity and value added service that you can deliver by knowing your customer (especially if you later tie that targeted invited to a frequent guest card). 
 
One thing to note though is to make absolutely sure that the data you are receiving from those clearinghouses is correct. Nothing angers a potential customer more than being invited to partake in a senior citizen or family offer if they are not in fact a senior citizen or family. 
 
It is scary how much money we throw away in marketing and ads. If we as restaurant owners would be much more clever and deliberate in our thinking (rather than desperately trying to get butts in the seats by any means necessary), we'd get a much better targeted and much more loyal client base (which is inherently much more profitable, especially considering their lifetime value) as a result. 
 
Don't forget another channel which allows you to be VERY specific in your targeting, and which is inherently technological = FACEBOOK. :) 
I've seen several very successful targeted restaurant ad campaigns done on facebook, and they in turn yield a loyal client base as a result of that utilization of technology. 
 
Another consideration is to try to find a clever way to get people to opt in to your marketing campaign. Perhaps using a QR code on your display at a "taste of ..." event, or something along those lines. Put a QR code, along with a Google Local Places and Facebook Fan page sticker on the entry door to your premise, whereby a customer who scans it and signs up for your targeted marketing list receives a discount or similar incentive. 
 
As a consumer, I live in a very affluent area and it seems that the only blind direct mail we receive any more is from the pizza places. (I say blind because we didn't opt in to receive it). We don't pay attention to them or any of the other direct mail materials we receive (which I suppose would put us in the normal 99% of people, since <1% is a if you are lucky response to direct mail - what a waste of capital). With that, I'd suggest, think like a customer - if you only throw that stuff out, what makes you think your customers won't do the same to your materials? Think about what type of clever campaign you would respond to and try it with a targeted group. Don't be afraid to test different methods (different market segments may respond differently). 
 
Good conversation Mike.
Posted @ Thursday, June 17, 2010 7:37 PM by Bruce Serven
Ahh, Bruce. 
 
Thank you, Thank you. 
I am going to have you be a guest blogger.  
:) 
 
Think about this: What types of mail are opened almost every time? That is what receives better open rates and responses.  
 
Answer: Inner circle mail,, inner circle email, etc. 
 
Which is why Facebook is working for some,...inner circle. 
 
I actually label those in my Facebook account as: 
family 
inner circle 
middle circle  
outer circle 
 
Those I know personally are in my inner circle. They get my immediate attention. 
 
Great going Bruce. You just tripled the value of this blog with your insights! (don't send me the bill please) 
Posted @ Thursday, June 17, 2010 8:14 PM by Michael Hartzell
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