| A |
Architecture & Engineering |
| AGM |
Area Manager |
| ADA |
Americans with Disabilities Act |
| AM |
Assistant Manager |
| AFH |
Accident Free Hours |
| AOP |
Annual Operating Plan |
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ARMS |
Automated Restaurant Management System |
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| BDP |
Best Demonstrated Practices |
| BER |
Business Expense Report |
| BI |
Business Intelligence |
| BOH |
Back of House |
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BPE |
Business Process Engineering |
| BPM |
Business Performance Management |
| BPM |
Business Process Engineering |
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CAPEX |
Capital Expenditure |
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CBT |
Computer Based Training |
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CE |
Construction Engineer |
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CEO |
Chief Executive Officer |
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CFO |
Chief Financial Officer |
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CIO |
Chief Information Officer |
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CLI |
Customer Loyalty Index |
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COGS |
Cost of Goods Sold |
| COL |
Cost of Labor |
| COLA |
Cost of Living Adjustment |
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COO |
Chief Operating Officer |
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COP |
Controllable Operating Profit |
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COS |
Cost of Sales |
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CMC |
Customer Mania Center |
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COV |
Company Owned Vehicle |
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CPM |
Corporate Performance Management |
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CREST |
Consumer Reports on Eating Skew Trends |
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CRI |
Crew Readiness Inventory |
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CRM |
Customer Relationship Management |
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| DBA |
Doing Business As |
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DBMS |
Database Management System |
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DELCO |
Delivery Carryout Restaurant |
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DMA |
Designated Marketing Area |
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DSC |
Delivery Service Challenge |
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| EAI |
Enterprise Application Integration |
| EDRM |
Electronic Document & Records Management System |
| EEO |
Equal Employment Opportunity |
| EXPERT |
Staff Training program |
| EOD |
End of Day |
| EPM |
Enterprise Performance Management |
| ERP |
Enterprise Resource Planning |
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| FAT |
Faith And Trust |
| FM |
Financial Manager |
| FMS |
Field Management System |
| FOH |
Front of House |
| FRS |
Field Reporting System |
| FT |
Full Time |
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| G |
General and Administrative |
| GCP |
Guest Coupon Program |
| GFC |
Gross Field Contribution |
| GM |
General Manager |
| GSGS |
Guest Service Guest Supervisor |
| GSR |
General Service Requisition |
| GSR |
Guest Service Representative |
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HH |
House Holds |
| HR |
Human Resources |
| HRL |
Human Resources Leader |
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| IDP |
Individual Development Plan |
| IRR |
Internal Rate of Return |
| IT |
Information Technology |
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KPI |
Key Performance Indicator |
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KSA |
Key Skill Area |
| KPI |
Key Performance Indicator |
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| LLC |
Limited Liability Company |
| LLP |
Limited Liability Partnership |
| LOB |
Line of Business |
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LSM |
Local Store Marketing |
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| MAD |
Make A Decision |
| MAD |
Make A Difference |
| MAKE |
Michael Always Knows Everything |
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MO |
Management Orientation |
| MOM |
Managers On Mission |
| MOM |
Management Operations Manual |
| MOM |
Managing Other Managers
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| MIT |
Manager in Training |
| MRD |
Made Ready Discard |
| MUST |
Multi-Unit Supervisory Training |
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| NOPAT |
Net Operating Profit after Taxes |
| NPS |
New Price Strategy |
| NRA |
National Restaurant Association |
| NRN |
National Restaurant News |
| NSL |
New Spec Logic |
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OMD |
Organization & Management Development |
| OPT |
Other People's Time |
| OSHA |
Occupational Safety and Health Act |
| OT |
Over Time |
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| P&A |
Promo and Allowance |
| P |
Profit and Loss |
| PA |
Performance Appraisal |
| PBR |
Period Business Review |
| PCA |
Product Cost Analysis |
| PL |
Profit & Loss |
| PM |
Preventative Maintenance |
| PMF |
Performance Management Form |
| POP |
Point of Purchase |
| POP |
People Ordering Pizza |
| POS |
Point of Sale |
| POV |
Personally Owned Vehicle |
| PPP |
Personal Pan Pizza |
| PSA |
Per Store Average |
| PT |
Part Time |
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Q-TIP
|
Quit Taking It Personally
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| QA
|
Quality Assurance |
| QAR |
Quality Assurance Review |
| QC |
Quality Control |
| QCM |
Quality Control Manager |
| QSC |
Quality Service Cleanliness |
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RACES
|
Really Awesome Challenges Everybody Sees |
| R&I |
Restaurants & Institutions Publication |
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R&T |
Research & Technology |
| RBD |
Restaurant Based Delivery |
| RER |
Relocation Expense Report |
| RFSM |
Restaurant and Food Service Management |
| RGM |
Restaurant General Manager |
| RMA |
Return Merchandise Authorization |
| ROI |
Return on Investment |
| ROM |
Restaurant Operations Manager |
| RRC |
Restaurant Readiness Coach |
| RTC |
Restaurant Training Coach |
| RSC |
Restaurant Support Center |
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| SaaS |
Software as a Service |
| SM |
Service Mark |
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SOA |
Service Oriented Architecture |
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SOS |
Speed of Service |
| SRS |
Single Restaurant System |
| STOP |
Superb Training Overcomes Problems |
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| TM |
Trade |
| TNT |
Today Not Tomorrow |
| TRP |
Target Rating Point |
| TRSG |
Tricon Restaurant Services Group |
| TTT |
Train the Trainer |
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UFOC |
Uniform Franchise Offering Circular |
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USDA |
United States Department of Agriculture |
| USP |
Unique Selling Proposition |
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VC |
Variable Cost |
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| WAD |
Wonder And Doubt |
| WPSA |
Weekly Per Store Average |
| WOTC |
Worker’s Occupation Tax Credit |
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| YTD |
Year to Date |
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