| A |
Architecture & Engineering |
| AGM |
Area Manager |
| ADA |
Americans with Disabilities Act |
| AM |
Assistant Manager |
| AFH |
Accident Free Hours |
| AOP |
Annual Operating Plan |
|
ARMS
|
Automated Restaurant Management System
|
| |
|
| |
|
| BDP |
Best Demonstrated Practices |
| BER |
Business Expense Report |
| BI |
Business Intelligence |
| BOH |
Back of House |
|
BPE
|
Business Process Engineering |
| BPM |
Business Performance Management |
| BPM |
Business Process Engineering
|
| |
|
| |
|
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CAPEX
|
Capital Expenditure
|
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CBT
|
Computer Based Training
|
|
CE
|
Construction Engineer
|
|
CEO
|
Chief Executive Officer
|
|
CFO
|
Chief Financial Officer
|
|
CIO
|
Chief Information Officer |
|
CLI
|
Customer Loyalty Index
|
|
COGS
|
Cost of Goods Sold
|
| COL |
Cost of Labor |
| COLA |
Cost of Living Adjustment |
|
COO
|
Chief Operating Officer
|
|
COP
|
Controllable Operating Profit
|
|
COS
|
Cost of Sales
|
|
CMC
|
Customer Mania Center
|
|
COV
|
Company Owned Vehicle
|
|
CPM
|
Corporate Performance Management |
|
CRAP |
Contrast Repetition Alignment Proximity (For design)
|
|
CREST
|
Consumer Reports on Eating Skew Trends |
|
CRI |
Crew Readiness Inventory |
| CRM |
Customer Relationship Management |
| |
|
| DBA |
Doing Business As |
|
DBMS
|
Database Management System |
|
DELCO
|
Delivery Carryout Restaurant
|
|
DMA
|
Designated Marketing Area
|
|
DSC
|
Delivery Service Challenge
|
| |
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| |
|
| EAI |
Enterprise Application Integration |
| EDRM |
Electronic Document & Records Management System |
| EEO |
Equal Employment Opportunity
|
| EXPERT |
Staff Training program
|
| EOD |
End of Day |
| EPM |
Enterprise Performance Management |
| ERP |
Enterprise Resource Planning |
| |
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| |
|
| FAT |
Faith And Trust |
| FM |
Financial Manager |
| FMS |
Field Management System
|
| FOH |
Front of House
|
| FRS |
Field Reporting System
|
| FT |
Full Time |
| |
|
| |
|
| G |
General and Administrative
|
| GCP |
Guest Coupon Program
|
| GFC |
Gross Field Contribution
|
| GM |
General Manager |
| GSGS |
Guest Service Guest Supervisor
|
| GSR |
General Service Requisition
|
| GSR |
Guest Service Representative
|
| |
|
| |
|
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HH
|
House Holds
|
| HR |
Human Resources
|
| HRL |
Human Resources Leader
|
| |
|
| |
|
| IDP |
Individual Development Plan
|
| IRR |
Internal Rate of Return
|
| IT |
Information Technology
|
| |
|
| |
|
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KPI
|
Key Performance Indicator
|
|
KSA
|
Key Skill Area
|
| KPI |
Key Performance Indicator |
| |
|
| LLC |
Limited Liability Company |
| LLP |
Limited Liability Partnership |
| LOB |
Line of Business |
|
LSM
|
Local Store Marketing
|
| |
|
| |
|
| MAD |
Make A Decision |
| MAD |
Make A Difference |
| MAKE |
Michael Always Knows Everything |
|
MO
|
Management Orientation
|
| MOM |
Managers On Mission |
| MOM |
Management Operations Manual
|
| MOM |
Managing Other Managers |
| MIT |
Manager in Training
|
| MRD |
Made Ready Discard
|
| MUST |
Multi-Unit Supervisory Training
|
| |
|
| |
|
| NOPAT |
Net Operating Profit after Taxes
|
| NPS |
New Price Strategy
|
| NRA |
National Restaurant Association
|
| NRN |
National Restaurant News
|
| NSL |
New Spec Logic
|
| |
|
| |
|
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OMD
|
Organization & Management Development
|
| OPT |
Other People's Time
|
| OSHA |
Occupational Safety and Health Act
|
| OT |
Over Time |
| |
|
| P&A |
Promo and Allowance
|
| P |
Profit and Loss
|
| PA |
Performance Appraisal
|
| PBR |
Period Business Review |
| PCA |
Product Cost Analysis
|
| PL |
Profit & Loss |
| PM |
Preventative Maintenance
|
| PMF |
Performance Management Form
|
| POP |
Point of Purchase |
| POP |
People Ordering Pizza |
| POS |
Point of Sale
|
| POV |
Personally Owned Vehicle
|
| PPP |
Personal Pan Pizza
|
| PSA |
Per Store Average
|
| PT |
Part Time |
| |
|
Q-TIP
|
Quit Taking It Personally
|
| QA |
Quality Assurance |
| QAR |
Quality Assurance Review
|
| QC |
Quality Control |
| QCM |
Quality Control Manager
|
| QSC |
Quality Service Cleanliness
|
| |
|
RACES
|
Really Awesome Challenges Everybody Sees |
| R&I |
Restaurants & Institutions Publication
|
|
R&T
|
Research & Technology
|
| RBD |
Restaurant Based Delivery
|
| RER |
Relocation Expense Report
|
| RFSM |
Restaurant and Food Service Management |
| RGM |
Restaurant General Manager
|
| RMA |
Return Merchandise Authorization
|
| ROI |
Return on Investment
|
| ROM |
Restaurant Operations Manager
|
| RRC |
Restaurant Readiness Coach
|
| RTC |
Restaurant Training Coach
|
| RSC |
Restaurant Support Center |
| |
|
| |
|
| SaaS |
Software as a Service |
| SM |
Service Mark
|
|
SOA
|
Service Oriented Architecture |
|
SOS
|
Speed of Service
|
| SRS |
Single Restaurant System
|
| STOP |
Superb Training Overcomes Problems |
| |
|
| |
|
| TM |
Trade |
| TNT |
Today Not Tomorrow |
| TRP |
Target Rating Point
|
| TRSG |
Tricon Restaurant Services Group
|
| TTT |
Train the Trainer
|
| |
|
| |
|
|
UFOC
|
Uniform Franchise Offering Circular |
|
USDA
|
United States Department of Agriculture
|
| USP |
Unique Selling Proposition |
| |
|
| |
|
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VC
|
Variable Cost |
| |
|
| |
|
| WAD |
Wonder And Doubt |
| WPSA |
Weekly Per Store Average
|
| WOTC |
Worker’s Occupation Tax Credit
|
| |
|
| YTD |
Year to Date |
| |
|
